Refund & Return Policy

Hometown Tan, LLC

www.hometowntan.com

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. 

In order to be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Any item that has been used or any perishable goods cannot be returned. 

Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Items with obvious signs of use 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund, check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and still have not received your refund, please get in touch with us at info@hometowntan.com. 

Sale items (if applicable) 

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at info@hometowntan.com, and we will provide you with the exchange details (if applicable).

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. 

Shipping & Returns

To return your product, you should email us at info@hometowntan.com for shipping details. 

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last Updated: January 28th, 2023